Profile ~ George "Terry" Rossman
Strategically-focused Senior Management Professional with more than 25 years
in high growth, fast-paced industries including experience in start up,
turnaround & expansion
efforts. Recognized as a top performer, motivator and leader. Excellent
interpersonal communication skills. Consistent record of creating opportunities
to leverage
new business opportunities through clearly defined goals and standards. Areas
of expertise include:
 |
|
| Operations |
|
Project Management |
|
Benchmarking |
|
Performance |
|
| Operational Tactics |
|
Quality Control |
|
Competitive Analysis |
|
Performance Improvements |
| Start-up Operations |
|
Vendor Negotiations |
|
Reporting and Metrics |
|
Performance Feedback |
| Turnarounds |
|
Productivity Improvements |
|
Process Improvements |
|
Employee Development |
| Expansion Efforts |
|
Cost Reductions |
|
Key Indicator Tracking |
|
Training/Mentoring |
| Sales/Sales Goals |
|
Strategic Problem Solving |
|
Key Indicator Performance |
|
Conflict Resolution |
|
Work Experience:
Irwin Financial Services, Columbus, Indiana
Credit Risk / Fraud Manager
2007 - current
HSBC Mortgage Services, Brandon, FL
Trade Manager
2005-2007
Responsible for managing the buy side of Secondary Marketing
: Non-conforming & Alt A.
- Navigating purchases of mortgage pools
ranging from $20MM - 100MM.
- Successfully handling multiple client
relationships.
- Refined capacity model for managing
purchases of loan pools.
- Purchased mortgage pools in previous year
totaling more than $1.BB.
- Managing, mentoring and coaching teams of
up to 30 underwriters in compliance & underwriting.
- Executed feedback/reporting mechanism for
use of contract employees.
Oak Street Mortgage, Carmel, Indiana
Operations Manager
2000 - 2005
Responsible for navigating Loan Sale and Quality Control Management.
- Successfully
managed operations with emphasis on loan resolution and customer service during
rapid period of growth from $15M to $200M per month.
- Negotiated
cost reductions achieving savings of $48K annually.
- Consistently
achieved goal hitting loan velocity sales time of 33 days.
- Benchmarked
competitors and introduced key indicators of measurement and attainment in
quality, turnaround and productivity.
- Identified
and selected specialists increasing from 4 to 20 in a start-up environment;
mentored and trained staff on effective methods of loan resolution and
outstanding customer service that yielded high customer satisfaction/retention
rates.
- Mentored and promoted multiple internal
candidates to positions of management.
BANC ONE FINANCIAL, Indianapolis, IN
VP Underwriting
1996-2000
Responsible for managing a high-growth underwriting department growing from 4 to 36 underwriters.
- Successfully managed growth from $20M per month in volume to $300M per month.
- Launched the implementation of key indicator tracking and performance to enhance opportunities and remain competitive in the marketplace.
- Developed metrics and created reporting measurements to establish standards/increase productivity.
- Received awards for cost reductions and performance to goal.
- Mentored and trained candidates in compliance and underwriting.
HOUSEHOLD INTERNATIONAL, Prospect Heights, IL
Project Manager
1995 - 1996
Responsible for overseeing two key accounts and increasing sales volumes.
- Profitably eliminated $1M in costs through transfer of operations from IL to NV and CA.
- Rolled out two new business partnerships, Yamaha and Mitsubishi, on time and under budget, and increased volume by $80M annually.
HOUSEHOLD TRUST, Toronto, Canada
Underwriting Director
1993 - 1994
Responsible for administering the mortgage lending for all of Household Trust in Canada.
- Increased volume by establishing daily metrics and performance feedback growing Underwriting operations to $3B annually (Canadian dollars).
HOUSEHOLD FINANCE CORPORATION, VA and CT
Senior Underwriter and Mortgage Supervisor, VA
1990 - 1992
Responsible for overseeing Underwriting and Mortgage departments. Directed a staff of nine.
- Achieved Top Real Estate Underwriter based on number of brokers handled.
- Oversaw re-engineering project for Underwriting on a national level.
Branch Manager, Northern Division, CT
1980 - 1989
Responsible for managing profit centers of increasing size growing in accounts and responsibility. Earned Top Manager in the State of Connecticut in profitability.
EDUCATION
M.B.A., Sacred Heart University, Fairfield, CT
B.A., Earlham College, Richmond, IN
Contact us to discuss consulting for your mortgage or financial services company.
|
